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Terms & Conditions

Existing customers:

  1. You'll receive this offer if you are an existing Flow Energy customer.
  2. To qualify for this, you must register your details at: www.flowrewards.co.uk/refer-a-friend
  3. Your friend must apply for a tariff following their invite email, within 60 days of the 'Refer your friend' form being completed.
  4. There is no limit to the number of individuals you may refer but the maximum number of gifts is for 10 successful referrals in any 12-month period starting on the date of your first successful referral.
  5. Referrals not submitted in accordance with these terms and conditions will not be considered viable for the reward.

New Customers:

  1. You'll receive this offer if:

    • you are a new Flow Energy customer and received the Refer a friend invitation email.
    • you have taken out a new tariff with Flow Energy within 60 days of the 'I want to refer Flow Energy' form being completed.
    • you have made 1 successful Direct Debit payment.

General Conditions:

  1. This offer is open to Flow Energy employees but not for people who will be switching to a staff tariff.
  2. All gifts are provided/managed by MLP Limited ("MLP"). Your personal details will be provided to MLP and The Marketing Lounge Partnership Limited for administration and fulfilment. MLP will be responsible for handling all enquiries 01565 832865.
  3. No alternative gifts will be offered.
  4. The gift has its own terms and conditions; these can be viewed at: www.flowrewards.co.uk/refer-a-friend/TERMS/
  5. Flow Energy reserves the right to withdraw this offer/amend these terms at any time. Neither MLP nor Flow Energy provide any express or implied warranty in relation to any gift or third party service.
  6. This offer is provided by Flow Energy. Flow Energy Limited is an appointed agent of Flowgroup plc for credit broking activities and is not a lender. Flowgroup plc is authorised and regulated by the Financial Conduct Authority as a limited scope credit broker with FCA registration number 629986.
  7. You will have 18 months to book your night away from the date issued.

A night away

  1. This offer entitles customers to stay for one night, on a room only basis free of charge with no obligation to purchase meals or beverages.
  2. Please refer to your directory and/or accompanying letter for details of when you need to book and take your break by.
  3. The free one night stay offer can only be redeemed against the cost of accommodation at participating hotels.
  4. Reservations can only be made between one and fourteen days inclusive in advance of the first night's stay.
  5. Bookings can only be made through MLP's central reservations number. Any booking or enquiries made directly with the hotel will not be honoured.
  6. The offer is based on two adults sharing a standard twin or double room. Room upgrades (e.g. to a family room) to include additional guests are chargeable and are to be paid for at the time of booking.
  7. Children are subject to the individual hotel's normal children rates and reservations. Children may not utilise the offer.
  8. All stays are subject to the hotel's availability for the offer. This availability will fluctuate throughout the year. Some hotels operate a strict room allocation policy for promotional bookings.
  9. This offer does not apply to reservations that include public or bank holiday periods in the UK and Ireland, Valentine's Day, Easter, Christmas and New Year periods. Availability may be limited during other key periods e.g. Mother's Day and school holidays.
  10. The offer applies to bookings made in advance and does not apply to guests altering a visit after a booking is made.
  11. Meals and beverages are not included in the offer. Any payment for meals and beverages will need to be settled with the hotel at the time of purchase or when checking out of the hotel.
  12. A charge will apply for room upgrades/special facilities (sea/lake view/four poster beds) or any other such supplements e.g. pet supplements.
  13. Any extra nights' accommodation or room upgrades are chargeable and are to be paid at the time of booking. Bookings are made on a non-transferable basis; rooms are pre-paid for and reserved prior to arrival in accordance with the original booking.
  14. If a booking is cancelled your unique booking number will become void and no monies will be refunded. Any payments made for room upgrades, or meals for the length of your stay will not be refunded.
  15. If booking more than one night's accommodation up to 100% of any additional nights will be charged. Any changes to your booking will be treated as a cancellation.
  16. Prices for any extra nights, room upgrades and meals are valid at date of this offer going live but may be liable to change.
  17. Please note that advanced credit card payments incur a charge of 2.5% of the amount payable. This may be subject to change, please check at time of booking.
  18. A maximum of one unique booking number can be used on a single booking. Separate bookings, which are believed to be part of the same party, may not combine their unique booking numbers to create a consecutive night stay.
  19. Only one unique booking number can be used per stay.
  20. Hotels featured and all information is correct at time of this offer going live but may be liable to change.
  21. Each hotel has confirmed its willingness to participate in this promotion. The Promoter or any associated partner cannot be held responsible for any hotel subsequently declining acceptance of a booking using the offer.
  22. The terms and conditions of each hotel apply.
  23. Cost of travel to the hotel and the cost of any travel or holiday insurance associated with the use of the 'one night free offer' is excluded and is entirely at the expense of each individual. Spending money is not included within the offer.
  24. The Promoter and any associated partner shall not be liable for any failure or breach by individual hotels and accept no responsibility for any loss suffered by any participant of the promotion.
  25. This promotion cannot be used in conjunction with any other promotions or discount schemes or cards generated by either the participating hotels or MLP.
  26. No cash alternatives will be offered.
  27. The promoter or any associated partner accepts no liability for loss caused, damage to property or personal injury whilst on the premises of individual hotels, whether caused by the acts or omission of any third party.
  28. This promotion is provided by MLP, The Stables, Home Farm, Mere, Cheshire WA16 0PX. Telephone 01565 832865.

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